SUPPORT Sales Support


Direct Communication

Customer's satisfaction is the best gift for us.We would like to try our bets to provide you with the best products and service. So we welcome any question or suggestion.

We promise to our customers that we will deal with emails within 24 hours after receiving them. Free trial customers are also welcome to enjoy our effective One Business Day Email Service! Please do not hesitate to contact us.

Sales Team : Support Team :


How long will take to get your support response?

A: Generally,we'll reply to you within 24 house except for weekends or holidays due to the time difference.But in most cases you'll get our response in a few hours or immediately.


How to purchase your produt and how long will I receive the license code after I complete the purchases?

A: Find the product you need on our website. Click Buy Now button and finish your order - Normally you will receive the license code by Email immediately after your successful purchase.Howerver, sometimes you didn't get it for some reasons(for the details,please see below).

Note: Please provide valid Email address when you fill the order form. and keep registration information of the software you received well for further use.


Why I didn't receive the license code for serveral hours after my purchase?

A: There are several possible reasons:

1. Because for your Email setting, the letter with license code went to Trash directly.Please look for the letter there.

2. Your Email service provider rejects Emails from unknown senders, so the license code cannot be sent to you.

3. You provided invalid Email address when you ordered the software.

If you are under one of the last two situations, please contact our Sales Team to get assistance.


How to register my software?

A: After you purchase the software successuflly, you will receive registration information via Email within one business day. Download the software you bougth from our site and run it. Enter your Email license code in the corresponding box to finish the registration.

Note: since the license code is letter-sensitive, please COPY and PASTE the code. And don't add any blank before or after it.


I enter the license code you sent to me, but the software said "Invalid license code". Why?

A: There are several posiible reasons for the failed registration.

1. This is caused by enter error. You'd better copy and paster the license code to avoid a typo. And please don't add any blank before or after the code.

2. License code is for the old version, but you use it to register upgrade version.

3. You mix up the Windows and Mac version products. Please note that they are completely two different products and get different license code for each own.


I lost the license code, can you send it again?

A: Sure. Please write to us at Sales Team : , and please enclose your order related information (such as Order ID, Email address, name you used when you purchased, etc.) which will enable use to find your order in our database in time.


I get a new computer, what should I do to move the software I puchased to the new computer.

A: First. Please uninstall the software from your old computer. And then download the version you purchased from our website to install it on your new one. Use the registration information you got before to register the full version. Please note that if you switch from PC to Mac or vice versa, you need to buy corresponding version. As Mac version and Windows version are completely different products.


Do I need to re-register after you re-install the software.

A: Yes. You need to re-register after you re-install the software.


I am worried about my private information and I dislike paying online. Do I have other means to purchase your product?

A: You don't need to worry about that. Our payment platform is secure. If you don't like to pay online,you can choose REGNOW platform to purchase. They allow you to use Credit Card by Fax or Phone.